CANCELLATIONS, RETURNS AND REFUNDS
If you wish to cancel your order then no questions asked, you should call or email us as soon as possible after ordering. However, if your order has already been printed or collected by the courier for dispatch or sent by post, unfortunately we CANNOT provide a refund for your order. If your order is still processing, we will send you a refund for the amount you paid, less a £2.50 administration fee. We do not provide refunds for sashes that have been received unless there is a fault or an error has been made by Party Sashes.com. In this instance, we will happily re-print your sash/sashes or provide a refund for the faulty ones. Any discrepancies must be reported with and dealt with within 48hrs of receiving your sashes. Unfortunately we cannot rectify any reported errors after this time.
If you are unhappy with the products you have received, please contact us immediately upon receipt. Delivery charges are not included in any refund unless otherwise agreed with Party Sashes. Unfortunately requests for refunds/returns after 7 days after delivery or for used products will not be considered.
Please note that our printed sashes are NOT suitable for machine washing.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is repackaged with all elements
